Refund Policy

Effective Date: July 20, 2026

Last Updated: July 20, 2026

Applies To: All purchases made on TemplateTrip.com

TemplateTrip sells digital products that are delivered instantly upon purchase. Because digital products cannot be "returned" once downloaded, our refund policy is designed to be fair to both buyers and sellers — protecting buyers from legitimate issues while protecting sellers from misuse.

We have deliberately designed our refund process to be simpler and more buyer-friendly than most competing marketplaces. Read this policy carefully before making a purchase.

1. General Rule

Digital products purchased on TemplateTrip are generally non-refundable once downloaded. This is standard practice across all major digital marketplaces. However, we honour refund requests in the specific circumstances listed in Section 2.

2. When You Are Eligible for a Refund

You may be eligible for a refund if:

2.1 The product is not as described

If a product is materially different from its listing description, screenshots, or stated feature set, you are entitled to request a refund. You must provide clear evidence showing the discrepancy between what was described and what was delivered. Requests must be submitted within 14 days of purchase.

2.2 The product has a major defect that cannot be fixed

If a product contains a critical defect that prevents it from functioning as intended, contact the seller first. If the seller is unable to resolve the issue within 5 business days, or is unresponsive, you may escalate to TemplateTrip for review. We will investigate and issue a refund if the defect is confirmed and cannot be resolved.

2.3 The product was not delivered

If you completed payment but did not receive access to your download and the issue is not resolved by checking your account dashboard or spam folder, contact support within 14 days of purchase.

2.4 Accidental duplicate purchase

If you accidentally purchased the same product twice, contact support promptly. We will verify the duplicate and process a refund for the second purchase, provided neither copy has been downloaded under the second order.

3. When You Are NOT Eligible for a Refund

Refund requests will not be honoured in the following circumstances:

• You changed your mind after downloading the product
• You claim the product did not meet your expectations but it functions as described
• You purchased the wrong product and have already downloaded it
• Compatibility issues with third-party plugins, themes, or software not listed as compatible in the product description
• You no longer need the product
• You found a cheaper or preferred alternative elsewhere
• The refund request is submitted more than 30 days after purchase
• You cannot provide sufficient evidence to support your claim

4. How to Request a Refund

To submit a refund request:

1. Log in to your TemplateTrip account
2. Go to Order History and find the relevant purchase
3. Click "Request Refund" and select the reason
4. Provide supporting evidence (screenshots, error messages, description of the issue)
5. Submit the request

Your request will be forwarded to the seller first. The seller has 5 business days to respond and attempt to resolve the issue. If the seller cannot resolve it or is unresponsive, TemplateTrip will review the dispute and make a final decision within 7 business days.

5. Refund Window

All refund requests must be submitted within 30 days of the original purchase date. Requests submitted after 30 days will not be accepted, regardless of circumstances.

6. What Happens When a Refund Is Issued

When a refund is approved and processed:

• The refund amount is returned to your original payment method within 10-14 business days, depending on your bank or payment provider
• Your license to use the product is revoked immediately
• You must delete all copies of the product files from your devices and any projects using them
• Your download access to the product is removed from your account

7. Seller Commission on Refunds

If a refund is issued for a product you sold, the corresponding commission is reversed from your earnings. TemplateTrip does not charge sellers additional fees when refunds are processed.

8. Disputes

If you believe a refund decision was unfair, contact TemplateTrip support with additional evidence. TemplateTrip's decision on all disputes is final. Initiating a payment dispute or chargeback through your bank or payment provider before contacting TemplateTrip may result in account suspension while the dispute is investigated.

9. Contact

To submit a refund request or ask questions about this policy, contact us at [email protected].