Thank you for choosing TemplateTrip for your digital product needs. We strive to provide high-quality themes and templates to enhance your online presence. We understand that situations may arise where you may need to request a refund. This Refund Policy outlines the guidelines and procedures for requesting a refund for your purchases on TemplateTrip.
Eligibility for Refunds
We offer refunds based on specific criteria to ensure a fair and consistent approach to handling refund requests. You may be eligible for a refund under the following circumstances:
Item is Not as Described: If the purchased item is materially different from the description on our website, you may request a refund. Please provide clear evidence to support your claim.
Technical Issues: In case of technical problems with the item that our support team is unable to resolve, you may request a refund.
Download Issues: If you encounter difficulties that prevent you from downloading the item, you can request a refund.
Refund Request Process
To initiate a refund request, please follow these steps:
Contact Support: Reach out to our customer support within 30 days of your purchase. Provide detailed information about the issue you are facing.
Investigation: Our support team will review your request and may ask for additional information, including screenshots or other evidence.
Resolution: We will notify you of the decision regarding your refund request. If approved, your refund will be processed using the original payment method within 15 days.
Please note that certain situations are not covered by our refund policy:
Change of Mind: We do not provide refunds for purchases made in error or due to a change of mind.
Compatibility Issues: It’s your responsibility to ensure that the item is compatible with your software, platform, or hosting environment. Refunds will not be granted for compatibility issues.
Multiple Purchases: If you purchase an item multiple times, only one purchase will be eligible for a refund, provided it meets the refund criteria.
If you have any questions or need assistance with your refund request, please contact our customer support at support.templatetrip.com. We are here to help you and resolve any issues you may have.
Please review our Terms and Conditions for more details on your rights and responsibilities.
TemplateTrip reserves the right to update or modify this Refund Policy at any time without prior notice. It’s recommended that you review this policy periodically.
Thank you for choosing TemplateTrip. We appreciate your business and look forward to serving you again in the future.