What you need to know about refund requests
  • Our refund coverage was created to be more transparent so that your experience is as easy as possible and provides you with a “fair go" by using a baseline benchmark.
  • A refund request will be delivered to the thing's author or the Template Trip Support Team to critique. All refund requests for things which aren't on Template Trip are shipped straight to Template trip.
  • If your refund request is diminished by the Author and also you disagree with their choice, you are able to increase a dispute to possess our Support Team research the claim.
Before asking a refund
  • Read the product's installation manual and documentation.
  • Examine the product's opinions page, as you may find a remedy to your issue.
  • Contact the Author via the Service tab on the product page (if the thing is supported).
  • Is your merchandise supposed to be harmonious with your own WordPress program version?
  • Search our Support Center to your problem you're experiencing.
How to ask a refund
What if the purchased item is no longer available?

Be taken out of the sector and are no longer available for downloading.

We recommend you download and store a product the moment you purchase it, but when the product was eliminated before you had an opportunity to download it, then consult with our Template Trip Refund Rules to assess if you are entitled to a refund.

Add to Cart or Buy Now

If you are after just one item, simply pick the 'Purchase Now' choice on the product page. This will take you straight to checkout.

It is possible to return to your cart anytime by clicking the shopping cart icon in the top right side of the website.

In Checkout, we'll request a few account Info before finishing your purchase:

  • If you currently have an account, just sign into pre-fill your account info.
  • If you do not possess an Template Trip account, then follow the steps to register.

Ensure that you check your email address and confirm your account.

What are my payment options?

To Buy your items you may use:

  • Your bank accounts or credit/debit card through PayPal.
  • Skrill (accessible for non US customers just)
  • Visa or Mastercard

All credits cards are accepted through Paypal or Skrill.

Paying by PayPal

You Will be led to a secure PayPal page to make your payment via your PayPal account (or using a debit or credit card via PayPal's Guest Checkout alternative ) then returned into Template trip to finalise your purchase.

Note: PayPal doesn't operate in most countries or areas, it is possible to assess here.

What happens after I have requested a refund?

To complete a buy in Skrill, click on ‘Buy now’ (single item) or ‘Check Out’ (multiple items), click continue with skrill.

You'll be led to Skrill, Where it is possible to make your payment via your Skrill account.

Note:

  • Currently we accept Visa and Mastercard. If you wish to pay using a different card type such as American Express, please pay using Paypal and check out as a guest.
  • Credit card purchases may incur a $1 or $2 handling fee.
  • Your card details are never transmitted to or stored on Envato servers.
Downloading your items

As soon as you've bought your products, we advise that you download them instantly as items might be eliminated out of Template Trip Market from time to time.

To download your items:

  • Hover the mouse over your own username on top of the display and click on 'Downloads' in the drop down menu.
  • Click on the 'Download' button beside the product.
    • Click ‘Main File(s)’ which contains all source files.
    • Click ‘Licence Certificate and Purchase Code’ for licence information only.
What happens after I have requested a refund?

Review

As soon as you've submitted a refund request, the author will review it and can contact you for additional info, or attempt to solve your issue.

Approve

If your petition was approved, we will inform you. keep in mind, after your refund was processed, the right to use, download and then speed the merchandise is revoked.

If you've bought more than one licence for the identical thing, the evaluation will be eliminated only when the final remaining license was refunded.

Decline

In the event the author reduces your request, we will allow you to know it is currently closed. Should you disagree with the conclusion, today is going to be the opportunity to raise a dispute together.

If your petition was delivered to the Template Trip Support group, among our Assist Team will be in contact to help you.

How long can it take for my refund

If you request is send to author, you need to expect to be given a response within five times . When it doesn't occur, you are able to “contact us", which usually means you inquire our Support Team to look to it.

From the Author, it's delivered to the Template Trip Support Team for processing.

Can I withdraw my refund request?

If you request is send to author, you need to expect to be given a response within five times . When it doesn't occur, you are able to “contact us", which usually means you inquire our Support Team to look to it.

From the Author, it's delivered to the Template Trip Support Team for processing.

How do I request a refund?

If you have encountered an issue with your item, you may ask to request a refund. If your request meets our Template Trip Market Refund Rules, you can request a refund.